Ford Mylsa Querétaro

Excellent service and selection of Ford cars. Pricing is based on market rates (comparable with other Ford agencies), and transparent. Sales person goes above and beyond to help you get a car loan, and to facilitate process. Adelmar is the man!

Super!!!

Good

Wow, attention has declined in the area of ​​service and customer service, my truck arrived by tow truck due to a problem with the engine 8AM, needless to say, it had 1k km, that is, new. The lady who greeted me reluctantly is upset because "I don't have an appointment", sorry if the truck turns off, it's a safety risk and it also arrived by tow truck. Finally she tells me that they will receive her at 9AM, after the appointments, at 9AM I approach her and she gets upset again because I asked if someone could help me, she tells me until 11AM, that "if I want, it will be better." , and that they talk to me when they can receive her, when I tell her again that I will wait, she rolls her eyes at me, as if it will bother her again that I will stay... I never acted rude, because I wanted the service and to be received, and I only received very bad attention... whoever supervises them does not know the damage they do to the image of their agency. A smile and an honest answer would have made the difference.

I asked for information online and the salesman Javier Ruiz contacted me, he wanted to sell me something different than what I told him no, we hung up and after 5 minutes a woman who I don't know what position she has speaks to me and convinces me to go, that They would have an event and I could try either the Ranger or the Wolf, I arrived at the agency and to begin with the seller seemed to have something to sell and he attended to me with little interest, I was not aware of the test drives and there was no unit available, no there was the wolf that interests me and the ranger raptor less so, in short they made me go stupid and the attention received was bad... even though the cars that interest me are over a million, I better wait for the new one to arrive tacoma 2024 or do I put myself on the waiting list for the tundra which is better or equal to the lobo in several aspects and much cheaper, 1300,000 versus 1700,000 in both hybrid versions v6 twin turbo